crm客戶管理崗位職責3篇

第1篇 crm客戶管理系統(tǒng)崗位職責

1.負責客戶關(guān)懷策略的具體實施;

2.負責對市場動態(tài)、技術(shù)發(fā)展動態(tài)、國家與地方政策變化趨勢的調(diào)研與分析;

3.負責查看客戶的分配及記錄,對客戶數(shù)據(jù)進行收集、歸類和維護的跟進,確保數(shù)據(jù)準確性和可跟蹤性,做好客戶查詢記錄,提供全面數(shù)據(jù)信息,以供營銷中心進行市場分析;

4.負責客戶滿意度調(diào)查問卷的設(shè)計與調(diào)查,及時處理客戶投訴和信息反饋,做好客戶的意見收集和客服各項檔案的管理;

5.組織業(yè)務端各項培訓,定期向業(yè)務團隊匯報市場調(diào)研情況;

6.負責crm知識庫的建設(shè)與維護管理。

任職資格:

1.熟練使用erp系統(tǒng);

2.有3-5年crm工作經(jīng)驗優(yōu)先;

3.工作積極主動,

4.具有較強的溝通能力

第2篇 crm客戶營銷管理崗位職責

崗位職責:

1、負責淘寶內(nèi)容,淘寶達人,微淘官方賬號內(nèi)容編輯。

2、撰寫原創(chuàng)性文章,寫作方向以食品類、寵物類文章。

3、內(nèi)容包括:選產(chǎn)品,選圖片和文案編輯等等

4、隨時配合淘寶的活動做相應的帖子內(nèi)容;

5、根據(jù)后臺數(shù)據(jù),及時調(diào)整內(nèi)容及選品方向,有一定的數(shù)據(jù)分析能力。

任職要求:

1、大專及以上學歷,新聞、中文、傳播、廣告設(shè)計專業(yè)者優(yōu)先。

1、90后應屆畢業(yè)生,淘寶用戶且為淘寶重讀用戶。

2、熱愛時尚,愛逛淘寶,喜歡關(guān)注八卦花邊新聞,能夠迅速捕捉時尚熱點。

3、具備較強的文字功底,文筆生動有趣。

4、有文案編輯或美工經(jīng)驗者優(yōu)先

第3篇 crm客戶管理專員崗位職責

職責描述:

strategic planning on programs to drive growth to meet the target.

seek and development new services/segment;

maintain and strengthen e_isting customer relationships, to provide effective and efficient after-sale service to grow the business either in volume or service lines;

collect and report latest market information and competitor information;

data analyze and report summarize of kpi to crm manager in monthly/quarterly base.

engage and tie up with selling countries on same vision and strategy on pipeline and e_isting clients.

work with marketing team on the marketing strategy of program client.

attend review meeting to perform full review for the processes of client program to identify gap, inconsistency and areas of improvements through systematic or process change.

follow the internal quality system and hse requirement of gc csr.

任職要求:

at least 3-year e_perience in account management especially in the csr function of third party test, inspection, factory audit and foreign trade industry, e_perience in handling rfp, business proposal

people management and development especially motivation

honest, ethical and enthusiastic for sales work

e_cellent communication and presentation skill,

college degree and above.

e_cellent in both written and spoken english and chinese.

skilled use of ms office software.